Returns & Exchanges
At Shop Online, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy on all unworn fashion items. Simply ensure your items have the original tags attached to qualify for a full refund or exchange.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a digital return authorization.
Pack Your Items
Carefully place the unworn items with original packaging and tags into the shipping box, ensuring you include the printed return slip inside.
Attach the Label
Download and print the prepaid shipping label from your email, then securely affix it to the outside of your package over any old labels.
Drop Off and Track
Take your package to the nearest authorized courier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing